Privacy Policy: How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the tenancy agreement we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

 

See the Glossary (section 10), to find out more about the types of lawful basis that we will rely on to process your personal data.

 

Purposes for which we will use your personal data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Purpose/Activity: To register you as a new tenant or prospective tenant

Type of data: (a) Identity, (b) Contact

Lawful basis for processing: Performance of a contract with you

Purpose/Activity: To manage tenancy relationship including managing payments and fees and notifying you about changes to our terms and otherwise to communicate with you.

Type of data: (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Communications

Lawful basis for processing: Performance of a contract with you

Purpose/Activity: To enable you to partake in a competition or complete a survey via website or app

Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Communications

Lawful basis for processing: Necessary for our legitimate interests (to study how tenants and prospective tenants use our services, to develop them and grow our business)

Purpose/Activity: To administer and protect our business and this website and app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  

Type of data: (a) Identity, (b) Contact, (c) Technical

Lawful basis for processing: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Purpose/Activity: To deliver relevant website and app content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing, (f) Technical

Lawful basis for processing: Necessary for our legitimate interests (to study how tenants use our services, to develop them, to grow our business and to inform our marketing strategy)

Purpose/Activity: To use data analytics to improve our website and app, our services, marketing, tenant relationships and experiences

Type of data: (a) Technical, (b) Usage

Lawful basis for processing: Necessary for our legitimate interests (to define types of tenants for our services, to keep our website and app updated and relevant, to develop our business and to inform our marketing strategy)

Purpose/Activity: To send marketing material or newsletters to you

Type of data: (a) Identity, (b) Contact, (c) Marketing, (d) Profile, (e) Technical, (f) Usage

Lawful basis for processing: We will only process your information and use it for this purpose if you have given your express consent through opting in

 

Marketing from us

You will receive marketing communications or newsletters from us if you have expressly opted in to do so.  You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us any time.

 

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